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Kaufmännisches Berufskolleg I                                                           Abschlussprüfung 2000/2001

 

                                                                                                                      Hauptprüfung

 

Englisch (102)                                                                                           Aufgaben

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II. Communication Practice

 

1. A Telephone Call

 

You answer a customer's phone call. Translate your part into English.

 

 

 

 

Punkte

 

 

 

 

10 VP

 

 

 

 

1.1

 

 

 

1.2

 

 

 

 

1.3

 

 

 

 

1.4

 

 

 

1.5

 

 

 

 

1.6

 

 

 

 

1.7

Caller:

 

 

You:

 

Caller:

 

You:

 

 

Caller:

 

You:

 

 

Caller:

 

You:

 

Caller:

 

You:

 

 

Caller:

 

You:

 

 

Caller:

   

You:

Hello, this is Tom Edwards of Edwards Industries. Do you mind if I speak English?

 

Nein, überhaupt nicht! Was kann ich für Sie tun?

 

Could you put me through to Mr Gerber?

 

Ich bedaure. Herr Gerber führt gerade einen Besucher durch den Betrieb. Kann ich Ihnen weiterhelfen?

 

I'm afraid not. I have to speak to Mr Gerber personally. It's quite important.

 

Nun, Herr Gerber sagte mir, dass er in etwa einer halben Stunde wieder hier sei. Möchten Sie, dass er Sie zurückruft?

 

Er, you know, I’m leaving my office in a few minutes.

 

Kann Herr Gerber Sie auf Ihrem Handy erreichen?

 

Ah, that's a good idea!

 

Könnten Sie mir Ihre Nummer geben, damit er Kontakt mit Ihnen aufnehmen kann?

 

Of course. It's 0044 for England, followed by 1236 and then 35194.

 

Gut, ich habe es mir notiert. Ich werde Herrn Gerber bitten, Sie unverzüglich zurückzurufen.

 

Thank you very much for your help. Goodbye.

   

Keine Ursache. Auf Wiederhören!

 

 

 

 

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Kaufmännisches Berufskolleg I                                                        Abschlussprüfung 2000/2001

                                                                                                                     

                                                                                                                   Hauptprüfung

 

Fach: Englisch (102)                                                                             LÖSUNGSVORSCHLAG

____________________________________________________________________________________

 

II. Communication Practice

 

1. A Telephone Call

 

You answer a customer's phone call. Translate your part into English.

 

 

 

 

Punkte

 

 

 

 

10 VP

 

 

 

 

1.1

 

 

 

1.2

 

 

 

 

 

1.3

 

 

 

 

1.4

 

 

 

1.5

 

 

 

 

1.6

 

 

 

 

1.7

Caller:

 

 

You:

 

Caller:

 

You:

 

 

Caller:

 

 

You:

 

 

Caller:

 

You:

 

Caller:

 

You:

 

Caller:

 

 

You:

 

 

Caller:

 

You:

Hello, this is Tom Edwards of Edwards Industries. Do you mind if I speak English?

 

No, not at all. What can I do for you?

 

Could you put me through to Mr Gerber?

 

I'm sorry. Mr Gerber is showing a visitor around the company. Can I help you?

 

I'm afraid not. I have to speak to Mr Gerber personally. It's quite important.

 

Well, Mr Gerber told me he would be back in about half an hour. Would you like him to call you back?

 

Er, you know, I ´m leaving my office in a few minutes.

 

Can Mr Gerber reach you on your mobile phone?

 

Ah, that's a good idea!

 

Would you please give me your number so that he can contact you?

 

Of course. It's 0044 for England, followed by 1236 and then 35194.

 

Fine. I've noted that down. I'll ask Mr Gerber to call you back immediately.

 

Thank you very much for your help. Goodbye.

 

You're welcome. Goodbye!

 

 

 

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