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Kaufmännisches
Berufskolleg I
Abschlussprüfung
2001/2002
Hauptprüfung
Englisch
(102)
Aufgaben + Lösung
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II. COMMUNICATION PRACTICE
1.
A Telephone Call
You work as a receptionist
for Hotel International in Stuttgart. You get a phone call from an Caller
who wants to book rooms at your hotel.
Translate your part into English.
10 VP
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1.1
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You:
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Guten
Tag. Hotel International, .................
am Apparat. Was kann ich für Sie tun?
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1
VP
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Caller:
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Hello.
My name is Cathy Smith from Futura Systems in Cardiff.
I’d
like to have some information, please.
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1.2.1
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You:
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Entschuldigen
Sie. Die Verbindung ist sehr schlecht.
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1
VP
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1.2.2
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You:
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Könnten
Sie bitte ein wenig lauter sprechen, und langsamer, bitte.
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1
VP
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Caller:
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OK..
This is Cathy Smith from Futura Systems, Cardiff. I’d just like
to know if you have any single rooms available on 5th,
6th and 7th October.
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1.3.1
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You:
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Einen
Augenblick, bitte. Ich überprüfe das sofort.
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1VP
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1.3.2
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You:
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Wieviele
Zimmer brauchen Sie?
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1
VP
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Caller:
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Well,
I’m not sure yet – 6 single rooms with bath, if possible.
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1.4
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You:
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Sie
haben Glück, gestern hat ein Kunde seine Zimmerreservierungen
storniert.
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2
VP
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Caller:
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That’s
great. Another question. Does your hotel provide any conference
rooms for seminars or meetings? We’d also require such a room to
accommodate at least 6 people.
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1.5.1
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You:
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Da
muss ich Sie mit dem verantwortlichen Event Manager verbinden.
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1
VP
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1.5.2
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You:
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Es
tut mir leid, aber die Leitung ist im Moment besetzt.
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1
VP
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1.5.3
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You:
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Möchten
Sie warten? Oder sollen wir Sie zurückrufen?
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1
VP
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Caller:
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I’m
afraid, I’ve got a conference right now. I’ll call again later.
Thank you, good-bye.
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II. Communication Practice
(LÖS)
1. A Telephone Call
10
VP
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1.1
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You:
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Good
morning. Hotel International. ………...….
speaking. What can I do for you?
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1 VP
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Caller:
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Hello. My name is Cathy
Smith from Futura Systems in Cardiff.
I’d like to have some
information, please.
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1.2.1
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You:
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I’m
sorry. We seem to have a very bad line.
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1 VP
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1.2.2
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You
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Do
you mind speaking a little louder, and more slowly, please?
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1 VP
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Caller:
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OK.. This is Cathy Smith
from Futura Systems, Cardiff. I’d just like to know if you have
any single rooms available on 5th, 6th and 7th
October.
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1.3.1
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You
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Hold
the line, please. I’ll
check that right away.
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1 VP
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1.3.2
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You
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How
many rooms would you need?
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1 VP
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Caller:
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Well, I’m not sure yet –
6 single rooms with bath, if possible.
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1.4
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You
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You’re
lucky, yesterday a customer of ours cancelled his room reservations.
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2 VP
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Caller:
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That’s great. Another
question. Does your hotel provide any conference rooms for seminars
or meetings? We’d also require such a room to accommodate at least
6 people.
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1.5.1
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You
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I’ll
have to put you through to the event manager in charge.
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1 VP
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1.5.2
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You
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I’m
sorry, but the line is engaged at the moment.
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1 VP
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1.5.3
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You
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Would
you like to wait? Or
shall we call you back?
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1 VP
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Caller:
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I’m afraid, I’ve got a
conference right now. I’ll call again later. Thank you, good-bye.
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